| Do I need to register my Limited Product Warranty number? |
| Yes, you will need to register your unique Limited Product Warranty number to ensure that you obtain all your warranty benefits. |
|
| What do I need to file a claim? |
| You will need to have your sales receipt and your Limited Product Warranty certificate handy. |
|
| Where do I find my Limited Product Warranty Number? |
| Click here for a sample of where you will locate your Limited Product Warranty on your certificate. |
|
| Can I file a claim online? |
| Certainly. Our Online claim form makes it easy to file a claim with us. |
|
| Can I check the status of my claim online? |
| Certainly! Email us at claimstatus@Stainsafe.com.
Please allow us 3 business days for a reply. |
|
| What are Stainsafe’s hours of operation? |
| For your convenience, our call center is open Monday – Friday, 8:00 a.m. to 9:00 p.m. EST and Saturday 9:00 a.m. to 5:00 p.m. EST. Please call us toll free at the number located on your Limited Product Warranty certificate. |
|
| When should I report my damage or stain to Stainsafe? |
| Stainsafe wants to resolve your problem in a timely manner. The sooner you contact Stainsafe, the more success you will have in resolving your problem. Your Limited Product Warranty certificate will provide you coverage details as well as the timeframe in which to report each occurrence. Kindly note: Stainsafe strictly adheres to the reporting timeframes. |
|
| Where can I obtain a copy of my Limited Product Warranty? |
| Your Limited Product Warranty certificate should have been provided to you at the time of purchase or delivery. Please contact your original store of purchase for assistance. |
|
| What products can I use to clean my furniture? |
Are you a current Stainsafe warranty holder? If so, STOP. Please call us toll free at the number located on your Limited Product Warranty certificate and we will assist you in filing a claim under your Limited Product warranty. You may also file a claim online
If you are not a Stainsafe warranty holder, we have a variety of products to help you maintain your furniture. Check out our cleaning products to see what best suits your needs. |
|
| What if I want to have my furniture professionally cleaned? |
| Please contact our warranty service center and one of our specialists will be delighted to assist you in locating an authorized service technician in your area. Please call us toll free at the number located on your Limited Product Warranty certificate. |
|
| If I move from my current address, is my Limited Product Warranty voided? |
| No, your warranty is valid from the date of delivery regardless of your address. Please refer to your Limited Product Warranty certificate for important details. |
|
| What do I do if I make a mistake in registering my Limited Product Warranty? |
| Don’t worry! You can contact our registration team for assistance. Please allow up to three business days for a reply. |
|
|